ELITE SUPPORT

Trucks & Trailers Auckland are proud to be one of the first Daimler Dealerships in Australasia to become Elite Support Certified.  Elite Support advocates a culture of continuous improvement to ensure we perform at our best always, as efficiently as possible, to deliver exceptional customer experience.

Elite Support is a Daimler Truck & Bus initiative which involves meeting approximately 130 criteria that result in an outstanding standard of product and service delivery. Elite Support ensures this standard is continuously met through constant feedback and evaluation of opportunities for improvement and provides the tools, such as 5S, to make changes and improve.  

Elite Support Certified dealers deliver unmatched customer service and efficiency every time a truck comes in for maintenance or repair.

Express Assessment

All Elite Support Certified locations participate in Express Assessment, which means within 2 hours of service write-up the dealer will communicate primary diagnosis, check parts availability and provide an estimate of cost and repair time.

Maximising Uptime

The ultimate goal of the Elite Support Network is maximising vehicle uptime. Every Elite Support dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit.

Best-Trained Techs

Our technicians receive continual training from the experts at Daimler Truck & Bus. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

Continuous Improvement

Every dealership earning the Elite Support certification must meet approximately 130 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.

Parts Available

Through the experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Our data-driven stocking program, ensures that the parts you need are never far away.

Exceptional Amenities

Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our customer amenities provide a comfortable environment for drivers as we work to get your truck back on the road.

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